FAQ
Q: Do you offer free shipping?
Yes, we offer free shipping for:
- West Malaysia: Orders over RM150
- East Malaysia: No free shipping
Please note:
- Free shipping applies only to qualifying orders.
- Delivery periods may vary depending on your location.
- Shipping promotions and policies are subject to change.
Q: How long does shipping take?
- West Malaysia: Delivery typically takes 1-5 days.
- East Malaysia: Delivery typically takes 3-7 days.
Please note:
- These delivery times are estimates and may vary based on location.
- Potential customs delays are not accounted for in these shipping times.
- National holidays or specific events in the destination country may affect delivery times.
- We cannot be held responsible for delays outside of our control.
If your order hasn't arrived within the expected delivery time, please reach out to us at:
- Email: sales@tktnature.com
- WhatsApp: 011-57711536
Note: This policy excludes customer errors in providing shipping details or missed parcel deliveries.
Q: My product is damaged or faulty. What should I do?
Please contact us for assistance.
Q: I entered the wrong name or delivery address. How can I fix it?
If you've made a mistake in your order details, don’t worry! Contact us immediately. We’ll help you correct the information promptly.
Q: Do you ship internationally?
Currently, we only ship within Malaysia. We plan to expand to other regions in the future, so stay tuned for updates!
Q: How can I check if my order was successful?
After placing your order, you should receive an email confirmation. Please make sure to check your junk/spam folder. If you didn’t receive the email, there might have been an issue with your order. Feel free to contact us.