FAQ

Q: Do you offer free shipping?

Yes, we offer free shipping for:

• West Malaysia: Orders over RM150
• East Malaysia: No free shipping

Please note:

• Free shipping applies only to qualifying orders.
• Delivery periods may vary depending on your location.
• Shipping promotions and policies are subject to change.

Q: How long does shipping take?

• West Malaysia: Delivery typically takes 1-5 days.
• East Malaysia: Delivery typically takes 3-7 days.

Please note:

• These delivery times are estimates and may vary based on location.
• Potential customs delays are not accounted for in these shipping times.
• National holidays or specific events in the destination country may affect delivery times.
• We cannot be held responsible for delays outside of our control.

If your order hasn't arrived within the expected delivery time, please reach out to us at: 

• Email: sales@tktnature.com
• WhatsApp: 011-57711536 

Note: This policy excludes customer errors in providing shipping details or missed parcel deliveries.

Q: My product is damaged or faulty. What should I do?

 Please contact us for assistance.

Q: I entered the wrong name or delivery address. How can I fix it?

If you've made a mistake in your order details, don’t worry! Contact us immediately. We’ll help you correct the information promptly.

Q: Do you ship internationally?

Currently, we only ship within Malaysia. We plan to expand to other regions in the future, so stay tuned for updates!

Q: How can I check if my order was successful?

After placing your order, you should receive an email confirmation. Please make sure to check your junk/spam folder. If you didn’t receive the email, there might have been an issue with your order. Feel free to contact us.