FAQS

A: Yes, we offer free shipping in West Malaysia for orders over RM150 and in East Malaysia for orders over RM200.

• Free shipping is applied only to qualifying orders. 
• Delivery periods vary based on location.
• Shipping promotions may be subject to change.

Q: How long does shipping take?

A: For West Malaysia, delivery takes 1-5 days. For East Malaysia, it takes 3-7 days.

• The delivery periods provided are indicative only. 
• Estimated shipping times do not account for potential customs delays.
• General and specific holidays in the destination country may affect delivery times. 
• We are not responsible for delays beyond our control.

If your order hasn’t arrived within the estimated delivery time, please contact our support team at diabeteamalaysia@gmail.com.

(This policy excludes errors made by customers when providing shipping details or missed parcel deliveries)

Q: My product is damaged or faulty. What should I do?

A: Please contact us via WhatsApp at 011-13158038 or email us at diabeteamalaysia@gmail.com. We will assist you promptly.

Q: I entered the wrong name/delivery address. How can I fix it?

A: Contact us immediately via WhatsApp at 011-13158038 or email us at diabeteamalaysia@gmail.com, and we’ll help correct the details.

Q: Do you ship internationally?

A: Currently, we ship to Malaysia and Singapore. For orders to Singapore, visit Diabetea.com.sg. We plan to expand to other regions in the future.

Q: How can I check if my order was successful?

A: After placing an order, you should receive an email confirmation. Please check your junk/spam folder. If you do not receive a confirmation email, your order may not have gone through. Contact us at diabeteamalaysia@gmail.com or via WhatsApp at 011-13158038 for assistance.

 

For any other inquiries, please do not hesitate to contact us at tktnature@gmail.com