Refund Policy
Exchange & Return Policy
At TKT Nature, we prioritize your health and satisfaction. If you’re not fully satisfied with your purchase, we offer a 7-business day return and exchange policy from the date you receive your product.
Eligibility for Returns & Exchanges:
- Products must be returned in the original condition: unopened, unused, with all tags intact, and in the original packaging.
- To initiate a return or exchange, please contact our support team:
- Email: tktnature@gmail.com
- WhatsApp: 011-72206763
- Customers are responsible for the cost of return shipping, which is non-refundable.
- For products valued over RM300 (Ringgit Malaysia Three Hundred), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Damages and Issues:
- Please inspect your product upon delivery. If you receive a defective, damaged, or incorrect product, contact us immediately so we can resolve the issue promptly.
- Exclusions: For health and safety reasons, we do not accept returns or exchanges on opened health products, supplements, or any clearance items.
- Condition of Returns: Returned products must be in new, unopened condition with the original packaging intact. We do not accept returns for products that have been used, tampered with, or soiled.
Exchanges
- If you accidentally purchased the wrong product, we offer exchanges to ensure you receive the right health solution. Please contact us for assistance:
- Email: tktnature@gmail.com
- WhatsApp: 011-72206763
- Note: Exchanges are not available for international orders. However, you may return the product as per our return policy.
Refunds (If Applicable)
- After receiving and inspecting your returned product, we will issue a refund in the form of a Return Discount Code (no cash refunds) within 7-14 days.
- The Return Discount Code can be applied to your next purchase and is valid for 90 days. The code will expire after this period.